Privacy Policy

Privacy Policy

Introduction

Welcome to https://close-by-collision-repair.collision-talk.com! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors, users, and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://close-by-collision-repair.collision-talk.com.
  2. Any applications, software, or services offered through our platform.
  3. Interactions between users and our websites, apps, and associated services.
  4. Communication channels initiated by us, such as newsletters, emails, phone calls, and text messages (SMS).

Please note that this policy does not extend to third-party platforms, applications, or services accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

Our primary focus is on the following interactions:

  1. User Accounts: When you create an account with us, we collect and store your account details, including login credentials, name, and contact information.
  2. Payments: We securely process payment information to facilitate transactions for our services or products. This includes cardholder data, billing addresses, and payment history.
  3. Financial Records: For accounting purposes, we may retain financial records related to your interactions with us, such as transaction logs and purchase details.
  4. Location Data: Some of our services might require access to your location, which we collect and use for targeted services or analytics.
  5. Feedback and Reviews: We encourage user feedback and reviews, and any information provided is used to improve our services.
  6. Social Media Interaction: If you choose to engage with us on social media platforms, we may collect and store your interaction data (e.g., comments, shares) for marketing or customer service purposes.
  7. Product Interest: We track user interest in our products, including browsing behavior, product inquiries, and purchases, to enhance our offerings and personalize recommendations.

Personal Data Collection

We gather various types of personal information to deliver and improve our services:

  1. Account Information: This includes your name, email address, phone number, and password (hashed and encrypted).
  2. Payment Details: Credit or debit card numbers, expiration dates, CVV codes, and billing addresses are securely stored for payment processing.
  3. Financial Data: We may collect bank account information, tax identification numbers, and other financial records as required for specific transactions or services.
  4. Purchase History: Records of your purchases, order details, and delivery addresses are maintained to fulfill orders and provide customer support.
  5. Mobile Device IDs: Unique identifiers from your mobile device help us with analytics and personalized content.
  6. Location Data: We may gather your location information for local service offerings or to understand user behavior across regions.
  7. Feedback and Reviews: Your comments, ratings, and suggestions are valuable for improving our services.
  8. Social Media Profiles: If you choose to log in through social media accounts, we access the public information associated with those profiles (e.g., name, profile picture).
  9. Product Details: When you interact with our e-commerce platform, we record product views, clicks, and purchases for marketing and analytics purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

  1. Strictly Necessary Cookies: These ensure basic functionalities like secure login and enable navigation through our site.
  2. Preference Cookies: They remember user preferences, such as language or display settings, for a personalized experience.
  3. Analytics Cookies: Used by analytics providers to track user behavior on our website, generating insights for improvement.

Users can manage non-essential cookies through our Cookie Manager, allowing you to control your cookie preferences.

Data Retention and Deletion

We adhere to data retention policies based on legal requirements and business needs:

  1. We retain personal data only for as long as necessary to fulfill the purposes it was collected for, or as required by law.
  2. Once the retention period expires, we securely delete or anonymize the data, ensuring it is no longer identifiable.

Security Measures

The security of your personal information is a top priority:

  1. We employ industry-standard encryption protocols to protect data during transmission and storage.
  2. Our third-party service providers adhere to strict security standards to maintain the integrity and confidentiality of your data.
  3. Regular security audits and penetration testing help identify and mitigate potential vulnerabilities.

Children’s Privacy

We are committed to protecting the privacy of children under 18 years old:

  1. We do not intentionally collect or solicit personal information from children.
  2. If we become aware that a child has provided us with personal data, we will take steps to delete it and cease any further processing.

Your Rights

In accordance with regional privacy laws, you have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you, along with its purpose and recipients.
  2. Rectification: If your data is inaccurate or incomplete, you have the right to request correction or completion of the record.
  3. Erasure (Right to be Forgotten): Under certain circumstances, you can ask for the deletion of your personal data from our systems.
  4. Restriction: You may restrict processing of your data for specific purposes.
  5. Data Portability: We will provide your personal data in a structured, commonly used format upon request.
  6. Objection: You have the right to object to processing based on legitimate interests or direct marketing.
  7. Non-Discrimination: No adverse decisions should be made solely based on your exercise of privacy rights.
  8. Data Protection Appeals/Complaints: You can submit queries, complaints, or appeals regarding data protection matters to our privacy team.

Changes to Privacy Policy

We reserve the right to update this policy at any time:

  1. Any modifications will be posted on this page with an updated effective date.
  2. We encourage you to review this policy periodically for changes that may impact your rights and obligations.

Contact Information

For all privacy-related inquiries, feedback, or data requests:

  • Email: [email protected]
  • Mail: Close by Collision Repair, Privacy Team, [Physical Address]